Your electric bike’s battery ran down faster than expected or you had a puncture on the road? You don’t have to push your bike all the way home!If you have trouble on the road (accident, puncture, battery, theft, etc.), we come and repair your bike on the spot free of charge, and if necessary, take you and your bike home.
Protection against theft
You went for a drink, and although you locked your bike properly it’s been stolen? We refund its full value minus the deductible.We also pay for your taxi home (up to €500).Your bike is covered day and night both indoors and outdoors as long as it is secured to a fixed point with an approved lock (see list of exclusions).To keep premiums down, we apply a deductible of 10% of the bike’s value (min 50€ and max 200€). This means that if a bike is worth €3000 the amount of the deductible is only €200. We don't apply any depreciation during 3 years this means we will always take your purchase price as a reference. Contrary to most of our competitors, your bike therefore loses no value, even after 3 years. We only deduct the deductible.
Protection against material damage
We pay in full for repairs to your bike further to material damage caused by an accident, vandalism, flood, fire (e.g. battery) and other external events if the amount exceeds the deductible.We know you and your bike go together everywhere, this is why we will reimburse you, on the basis of the receipts, the cost of hiring a replacement bike, up to a maximum of 15 EUR including all taxes per day and for a maximum of 3 consecutive days.Amount of the english deductible = 10% of the total purchase price of your bike (min 50€ and max 200€).