Frequently Asked

Questions

1. WHAT MAKES MY AHOOGA (e)BIKE UNIQUE?

What makes your Ahooga eBike so special is a unique combination of qualities:

1) It is a folding bike that folds in 10 seconds into a compact folded bike very easy to roll, carry and store.

2) Although it is a folding bike, it delivers superb riding comfort and efficiency, thanks to an exceptional frame geometry, ultra-lightweight, oversized chain rings, smaller rear cogs, optimal 20” wheels and sleek tires with optimal grip whatever the weather situation.

3) Moreover the Ahooga eBike offers a powerful electrical assistance that flattens all uphill roads, allowing you to reach your destination in perfectly fresh conditions.

4) On top of this, although it is electrically assisted, the Ahooga folding eBike remains amazingly light (13 kgs / 29 lbs)!

5) The Ahooga Bike is definitely elegant and here we are simply quoting the customers and experts.

6) The Ahooga Bike is offered with plenty of accessories, like a rain shield, that make your daily journeys fully convenient and enjoyable.

7) Last but not least, the Ahooga Bike is reasonably priced because our corporate mission is promoting the growth of clean transportation for the well-being, health and efficiency of all.

2. What is a folding bike?

A folder is a bicycle that, in addition to all the quality features you expect from a regular bicycle, folds for convenient storage and portability. A good folder will give you all these in excellent riding quality – but, even more, will weigh no more than 10 kg (22 lbs) and, in 10 seconds, fold small enough to take on a bus or train, or fit in the trunk of a car. Folding bicycles can go anywhere you go. Whether you ride the entire way or go part of the way by bus, train, car, boat or plane, your Ahooga Bike goes with you. Due to its compactness, your Ahooga Bike can easily be stored indoors, safe against potential theft or vandalism.

3. How easy is it to fold, roll, carry, and store an Ahooga Bike compared to other folding bikes?

With some practice, you will be able to fold your Ahooga Bike in no more than 10 seconds, following a logical sequence starting with the rear wheel, second the seat post, third the handle bar stem and finally the front wheel. Unfolding the Ahooga Bike will also require as little as 10 seconds, following the opposite sequence (front wheel and then altogether in one go handle bar stem, seat post, and rear wheel). When folded your Ahooga Bike is compact and extremely easy to roll (thanks to the solid, silent and soft small wheels) and carry (thanks to the extremely low weight, excellent hand grip as well as to the narrowness and balance of the folded bike).

4. Is an Ahooga folding bike as good as a traditional bicycle?

Yes. Your Ahooga Bike features a unique frame geometry and delivers superb riding comfort and efficiency. Moreover your Ahooga Bike features a telescoping stem and an extra-long seat post, that can be adjusted to deliver a perfect fit for accommodating riders between 160 cm and 200 cm (5'2" to 6'5").

5. Do I have to pedal faster on a bike with 20” wheels?

No. Ahooga’s gear engineering uses oversized chain rings and smaller rear cogs to give you the feel of riding a full-size bike – you don’t have to pedal any harder or faster. 20” wheels have a slightly higher rolling resistance than larger wheels but this is only one element of speed. 20” wheels offer several performance advantages: they accelerate faster due to a lower moment of inertia (important quality when riding in town), allow you to pedal uphill more easily (important quality when riding in hilly landscapes), combine optimally with an electrical assistance, happen to be more aerodynamic, and are lighter.

6. How safe and sturdy is my Ahooga folding bicycle? Will it fold while I’m riding it?

No, there is not a single risk that your Ahooga Bike folds while you are riding. Because its frame is hinge-free, your Ahooga Bike is exceptionally sturdy, stiff and safe.

7. What is the weight of my Ahooga Bike?

The weight of your Ahooga Bike is as low as 10 kgs (22 lbs) and 13 kgs (29 lbs) with the electrical assistance (motor and battery included).

8. How light is my Ahooga Bike compared to other electrically assisted bikes?

One of the main goals and challenges of the Ahooga eBike is to be an electrically assisted bike light enough in order to be easily folded, lifted and carried. Therefore, with a weight of 13 kg (29 lbs), the Ahooga eBike is twice as light as most electrically assisted bikes. So even when the battery is empty, your Ahooga Bike remains a fast and comfortable bike.

9. What are the dimensions of my Ahooga bike?

The dimensions of your folded Ahooga Bike are 85cm x 74 cm x 30 cm (33” x 29” x 11”). Moreover, thanks to its geometry and light weight, your folded Ahooga Bike happens to be extremely easy to fold, roll, lift, carry and store.

10. Is there a carrying bag for my Ahooga Bike?

Yes, we do have a bag to easily transport your Ahooga Bike. 

11. Can my Ahooga Bike fit into a suitcase?

Yes, your Ahooga Bike can fit into an extra-large suitcase with dimensions of 80 cm x60 cm x30 cm (31” x 24” x 12”) provided you fold your bike and remove the seat post from the seat tube. 

12. What is the max/min rider height and weight?

Your Ahooga Bike has been designed to accommodate riders between 160 cm and 200 cm (5'2" to 6'5") and carry up to 105 kg (230 lbs). There is a large range of adjustability possible to achieve the desired fit, thanks to the extendable seat post and stem. These guidelines may vary according to your preferred riding style.

13. How easily can I get service and parts for my Ahooga Bike?

Purchasing online does not mean being on your own. We got your back and have developed a growing network of maintenance and technical support partners. See map.

This being said, in case you can’t find a dealer near you, you might want to know the following: except for the frame, fork, handle bar stem and seat post, all parts of your Ahooga Bike are standard and can be easily maintained and replaced through any quality bicycle dealer. 
In case you have a problem with a frame, fork, stem or seatpost, please get in touch with us, we will be glad to help.

14. Is my Ahooga Bike delivered with accessories?

Yes, your Ahooga Bike comes equipped with mudguards/fenders.

15. Are there other accessories available?

Yes, a whole range of accessories conveniently adaptable to folding bikes is available: various lights, bags, racks, baby seats, folding trailers, and even rain shields.

16. Are there other options available?

Yes, beside among 215 colors (you read well), you can choose between Schwalbe Kojak or Schwalbe Marathon Plus tires.
On the saddle front, you can opt for the standard sporty saddle or the comfy saddle.

17. Can I customize my Ahooga Bike?

Yes. Although proposed with standard components and colors, the Ahooga Bike is compatible with many off the shelf bicycle components and it is always possible to customize your Ahooga Bike with specific components and colors (215). There are however some limitations due to the fact that the Ahooga Bike is a folder and has tighter clearances than regular bicycles. So keep in mind any changes may affect the folding functionality, for example, adding drop bars will increase the folded width, maximum tire width is limited to 1.35", the diameter of the seat post is 33.9 mm, brakes must be caliper models, etc.

18. Can I order a customized Ahooga Bike?

Yes. Although proposed with standard components and colors, the Ahooga Bike is compatible with many off the shelf bicycle components and it is always possible to order your Ahooga Bike customized with specific components, colors (choose among 215 RAL colors), patterns, and logos.

19. Where can I buy my Ahooga Bike?

We principally sell online (shop.ahooga.bike).
While we’re doing everything to make your online purchase experience as smooth and confident as possible, we’re also looking at developing our distribution network throughout Europe, see the pink horns referenced on this map.

20. How much does my Ahooga Bike cost?

Our corporate mission is promoting the growth of clean transportation. To support this goal, we price our bicycles within reach of the average consumer. Prices may vary with the region and are described at shop.ahooga.bike

21. What countries do you ship my Ahooga Bike to?

Ahooga ships within Europe but may also ship worldwide if needed. Ahooga works with renowned carriers such as Bpost, DHL, UPS, Colissimo, DPD, GLS, Mondial relay, Deutsche Post. Service includes track and trace and email notification. The boxes are designed so that your bike reaches you in perfect condition. Within the EU, any missing articles will of course be delivered to you subsequently and free of charge. All our packages are fully insured during transport.

22. How much does shipping cost?

We offer free shipping to most of European countries and regions and keep shipping costs low for the rest of Europe.

23. Is my Ahooga Bike covered by a warranty?

Yes. We hope you will be delighted with your new bike for many years. If you are not entirely satisfied you may send all unused articles back to us within 30 days without any objection. We grant a 5-year warranty on all our frames and 2 years on the other components.

24. Where can I bring my Ahooga Bike for maintenance?

Your Ahooga Bike will be well treated in all of the addresses on this map. This technical support network is meant to grow. This being said, in case you can’t find a dealer near you, you might want to know that your Ahooga Bike uses standard parts and can be easily maintained through any quality bicycle dealer or workshop. And if you have a problem with the electrical assistance, please contact Ahooga.

25. How does the electrical assistance work?

Before riding your Ahooga eBike, you switch on the battery located on the seat tube, set the assistance level on 0 via the thumb controller located near the left hand grip and start riding. As soon as you approach an uphill road where electrical assistance might be welcome, you shift the assistance to level 1, 2, 3, 4 or 5 in order to ride as easily as if you were on a flat road.

26. Is there a belt drive option?

Due to the fact that the chain length expands and contracts when folding, it is not currently an option. However, if dirt is your concern, we’ve equipped the Ahooga Bike with a double-sided chainguard. On top of making sure the chain doesn’t come off, it protects the rider’s outfit from grease.

27. What is the autonomy of my Ahooga battery?

The autonomy of the battery per charge is 400+ km on flat roads, 50+ km on hilly landscapes, 20+ km on steep uphill roads. Since your Ahooga Bike is amazingly light and fast, easy and fun to ride, you need the electrical assistance only when riding uphill. Which means that you will have to recharge your battery only from time to time. Hilly towns become as flat as a calm sea.

28. How do I recharge my Ahooga battery?

You can fully recharge the battery of your Ahooga eBike in 3 hours only by plugging the charger. Since your Ahooga Bike is a folder, you don’t need to remove the battery from the bike. Just leave your bike at a distance up to 3 m from the power source, plug the charger and charge the battery.

29. WHAT ARE THE TECHNICAL SPECIFICATIONS OF MY AHOOGA (e)BIKE?

See the bikes’ full specifications here.

FREQUENTLY ASKED QUESTIONS

19. Where can I buy my Ahooga Bike?

We principally sell online (shop.ahooga.bike).
While we’re doing everything to make your online purchase experience as smooth and confident as possible, we’re also looking at developing our distribution network throughout Europe, see the red dots referenced on this map.

13. How easily can I get service and parts for my Ahooga Bike?

Purchasing online does not mean being on your own. We got your back and have developed a growing network of maintenance and technical support partners. See map.

This being said, in case you can’t find a dealer near you, you might want to know the following: except for the frame, fork, handle bar stem and seat post, all parts of your Ahooga Bike are standard and can be easily maintained and replaced through any quality bicycle dealer. 
In case you have a problem with a frame, fork, stem or seatpost, please get in touch with us, we will be glad to help.

29. WHAT ARE THE TECHNICAL SPECIFICATIONS OF MY AHOOGA (e)BIKE?

See the bikes’ full specifications here.

20. How much does my Ahooga Bike cost?

Our corporate mission is promoting the growth of clean transportation. To support this goal, we price our bicycles within reach of the average consumer. Prices may vary with the region and are described at shop.ahooga.bike

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